FAQ & Support
Q: The software asks for a license code. Do I need a license code to try the software?
A: No. You can try the software trial version without a license code. It has 30 seconds conversion limitation for audio files and 3 minutes for video. After the program activation, it will convert your files completely.
Q: What are the system requirements?
A: Minimum system requirements are: Windows Vista x32/x64, Windows XP x32/x64, Windows 2003 x32/x64 or Windows 7, 256 Megabyte RAM, Windows Media Player, QuickTime Player or Real Player installed (depending on the file format you're converting)
Q: What kind of files can TuneRaft convert?
A: Tuneraft can convert any file that can be played in Windows Media Player, QuickTime Player or Real Player on your PC, e.g. DRM protected and non-protected WMA, M4P, AAC, WAV, MP3, OGG, OMA, WMV files etc. TuneRaft also supports Real Audio files and audio books.
Q: What output formats does TuneRaft support?
A: For audio conversion Tuneraft output formats are MP3, M4A (MPEG4 AAC) and WAV, for video conversion - MPEG4 for iTunes (M4V file extension), DivX (AVI file extension)..
Q: Why can't I convert my files?
A:Please be sure you can play your files in Windows Media Player, QuickTime Player or Real Player (depending on the file type) on your computer. If you can do this, Tuneraft must convert these files.
Q: Can I copy my DRM protected files to iPod?
A: Yes, you can copy DRM protected files to your iPod after you have converted them with Tuneraft.
Q: Can I burn my DRM protected music to CD?
A: Yes, you can burn your songs to CD, after you have converted them with Tuneraft.
Q: Does TuneRaft preserve ID3 tags?
A: Yes, it does.
Q: How do I achieve the best conversion quality?
A: Please check your Tuneraft settings, select the highest compression quality and make sure that your PC is not used by any CPU-intensive tasks during the conversion process.
Q: I didn't get my license code!
A: Please e-mail Tuneraft support “firstname.lastname@example.org”, describe your problem and provide us with your order details (your full name, e-mail address, order / reference number).
Q: Can I use my TuneRaft license code on multiple computers?
A: No. One license code can be activated only on one PC.
Q: Can I convert video files with TuneRaft?
A: Yes, you can. Please note that you need TuneRaft Ultra Video edition for this. Among others formats are supported: M4P, WMV, M4V, AVI, DivX and many others.
In case you haven't found the answer, please send your detailed problem description to email@example.com. Please provide as much information as you can and we will assist you as quick as it's possible.